If you have any questions or feedback, don't hesitate to contact us! We are happy to help and aim to respond within 24 hours. Please note that the opening hours of our customer service are Monday to Friday 09:00 to 17:00 (CET). 

Contact us by sending an email to contact@amariwatches.com or via our contact form.

Unfortunately, it may be the case that your favorite product has been sold. To be informed when we start offering a certain product again, please sign up to the AMARI Members Club on the bottom of this page.

If you have any other question, you can contact us here. Our Customer Service team is available from Monday to Friday.

The following most commonly used secure payment methods are supported:

• PayPal
• Apple Pay
• Google Pay
• Mastercard
• VISA
• American Express
• Maestro 
• iDeal
• ShopPay
• UnionPay

Please contact our Customer Service team as soon as possible here. Once your order has been shipped, we can't change or cancel your order.

You will receive an order confirmation by email immediately after placing your order. Make sure you filled in the correct email address. If you can't find it in you inbox, take a look at your spambox/junk mail. If it's not there, please contact us so we can check what went wrong.

After placing your order you will receive a confirmation email almost immediately, including order number. It is quite possible that this e-mail has ended up in your spam box/junk mail, so check that too to be sure.

It could also be possible that you made a mistake in your email address. If for whatever reason you have not received a confirmation email, do not hesitate to contact us.

Please contact our Customer Service team by sending an email to contact@amariwatches.com and provide detailed information and pictures of the received product. We will solve the issue with high priority.

To request an invoice, please contact our Customer Service team here, and provide the order information and any specific requests regarding the invoice details.

Payments may fail due to mismatched or unclear information. We recommend using your own account, secured networks, and correct information. Always double check before proceeding with payment.

At the bottom of the page, in our footer, you will find a button where you can change the currency.

For customers that have provided a shipping address within the European Union, the order will not be subject to import duties, as it will be shipped directly from our warehouse in Europe. Orders from outside the European Union may be subject to VAT, import taxes, and other fees, that may vary depending on the country in which the order will be delivered.

We do not cover additional expenses related with duties & taxes outside the EU.

Yes, we offer a 14-day return policy. You can request a return within 14 days after receiving your item for a refund or exchange. The product must be in perfect condition, unworn or unused, with all original packaging and components.

Click here for more information about our Return Policy.

It's very simple, send us an email with the necessary information or contact us here. We will provide you with a return form so you can send the product to us and we will handle it.

Click here for detailed information about how to return and our Return Policy.

After sending the return package, it may take 3 to 10 business days for it to be received and processed by our customer service team. Once processed, the refund or new product will be issued within 3 to 10 business days. Please allow additional time for your bank or credit card company to process the refund.

Unfortunately we are unable to offer free returns or exchanges. If you wish to return a product, you will need to bear the shipping cost of returning the original item(s) back to AMARI.

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you to find a solution.

Your order number can be found in the confirmation email you received after placing your order. If you have not received this email correctly, please contact us.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, whether you want to exchange the product or get a refund. The product(s) you wish to return must be in perfect condition, unworn or unused, with all the original packaging and components.

Click here for information about how to return a product.

All our products are shipped from Europe.

Delivery time within Europe is estimated to be 1 to 3 business days, while outside Europe, it ranges between 5 to 10 business days. Please note that delivery times are average indications and may vary.

Yes, we offer free worldwide shipping on all orders above €100.

As soon as your package is shipped we will send you an email with your track and trace code. If you didn't receive your track & trace within 5 business days, please contact us here.

Once an order has been dispatched from our warehouse, you will receive an email with the relevant tracking number to check the shipment status of your order. Please also check the spam inbox, in case the email is located there.

If you didn't receive your track & trace within 5 business days, please contact us here.

During holidays, there may be possible delays in order processing and delivery. We appreciate your understanding.

We deliver worldwide. At the moment we do not deliver to Russia, Ukraine and surrounding countries that are involved with or close to the warzones.

Orders from outside the European Union may be subject to VAT, import taxes, and other fees imposed by local customs authorities and/or postal couriers. Customers are responsible for these charges.

If you received a damaged product (that did not occur during shipment), please contact our Customer Service team by sending an email to contact@amariwatches.com and provide detailed information and pictures of the damaged product. Our team will assess the situation and manage the request with high priority.

Once your order has been dispatched, AMARI Watches cannot be held responsible for any losses incurred during shipping. Customers are responsible for tracking shipments and contacting the courier regarding the delivery of the purchase. Replacements or refunds can only be provided upon successful return or confirmation of the item being returned.

You can find the main specifications of each watch on its product page. If you have any other question regarding the size, fit, or model, please contact our Customer Service team here.

Yes! All watches are water resistant up to 5 ATM / 50 meters. Also all silicone straps are water proof. No need to worry when showering, swimming, exercising, etc.

If you are unfamiliar with the process and don’t have the necessary tools required to adjust the size of the steel strap, we recommend to visit a watch specialist. It's done within minutes.

Sure! We have a range of additional silicone straps in different colors to add different styles to your watch. You can discover and purchase our straps by visiting the Slim Edition Straps collection or click here.

You can change your watch strap in seconds with our quick release system on the back of the strap. Simply press the two tiny knobs with your fingertips to retract the spring-loaded bar and pop it out or into the watch lug's holes.

You can also find an explanation in your watch manual.

The best way is to sign up for the AMARI Members Club via the home page or at the very bottom of this page. You will be the first to receive any updates and special offers. Also make sure to follow us on our social media channels.

Yes, we provide a 2-year warranty guarantee for products purchased directly on the AMARI website.

For more information, check our Warranty Policy.

The warranty covers manufacturing defects resulting from faulty material or workmanship only on the watch components, including the movement, case, bracelet or strap, hands, and indices, under normal conditions of use.

Other components or areas not included in the above will not be covered by this warranty.

For more information, check our Warranty Policy.

To initiate a warranty claim or for any further inquiries, please contact us at contact@amariwatches.com. Our dedicated Customer Support team will be happy to assist you.